Hundreds of people claim for compensation every day for disruption to their rail journeys, however many passengers do not bother or do not know that they actually have a valid claim.

Commuters who have experienced difficulties travelling on trains are being encouraged to claim back money through the Delay Repay Scheme. It is an initiative that enables passengers whose journeys have been severely disrupted.

Each franchised Train Company has a Passenger’s Charter which is a guide to the level of service you can expect to receive when using their stations and their train services.
If your journey is delayed you … Read more