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Teletext owes customers more than £7 million in refunds

In a press release on the UK governments website, it claims teletext will face legal action if it does not pay back over £7 million to customers whose package holidays were cancelled due to the pandemic.

The Competition and Markets Authority, which is government run, opened an investigation back in February after receiving hundreds of complaints from Teletext customers. Because of the pandemic and the restrictions on travel, most of us that booked a holiday, missed out but under UK law if this happens, people should receive a full refund within 14 days. But the investigation showed customers were not … Read more

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Don’t let a scam ruin your holiday

Fraudsters stole more than £7 million from holidaymakers in 2018.

Action Fraud’s figures show more than 5,000 tourists were conned into paying for fake flights, non-existent villas and other scams. Figures released by Action Fraud show the average amount lost due to holiday fraud in 2018 was £1,380.

Travel trade organisation Abta’s chief executive Mark Tanzer said: “The cost to victims is not just financial. This crime causes very real emotional distress. Fraudsters are using increasingly sophisticated methods to target destinations and times of year when demand is high and availability limited, as they know people will be looking … Read more

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Holiday from hell for one family

A family who saved for five years to pay for a holiday to Menorca, are demanding Tui refund them in full after a series of disasters.

The family who forked out £1,600 on a family trip to Menorca, say they were served raw chicken and found poo in the swimming pool. To make matters worse, they say the entire holiday was ruined due to poor standards, they were given mouldy food, sun beds splattered in bird poo and dirty water slides. They booked their dream holiday through Tui, who advertised the resort as 4 stars.

Francesca Henley claims her family … Read more

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Fake holiday scammers stole £600 rent money

A young woman from Cambridge had £600 stolen from her bank account after she entered her details on a fake holiday booking site. Alex Roberts found a cheap packaged deal for a trip to the Maldives for just £700, which included flights. The deal seemed like an opportunity she could not miss and began to fill in her personal information, but her suspicion was aroused as the deal seemed too good to be true. Instead of confirming the payment, Alex closed the browser, however, days later noticed £600 had been taken from her bank account.

Alex spoke to the Sun … Read more

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Couple who made fake sickness holiday claim convicted

A couple who made a fake sickness claim to Jet2holidays have been convicted of fraud and ordered to pay back almost £30,000. Martin and Linsey Brown, from Lancashire, submitted a false claim against Jet2holidays for gastric illness, after staying at a resort in Marmaris, Turkey. The couple claimed they suffered with stomach cramps, diarrhoea, vomiting and nausea, arising from food poisoning. They claimed the whole family, including their children, were bed-bound, because of food served on their all-inclusive holiday. However, after being tipped off by another guest, hotel owners used CCTV to compile evidence, including the couple dancing at the … Read more

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