The new EU Package Travel Directive, ensures all travellers get the same holiday protection.

From 1 July this year, travel agents must take responsibility for each aspect of a holiday someone books with them in a single transaction. The new rules make travel firms responsible for every aspect of the holiday, and sorting out any problems falls to them. This means that the travel providers must ensure the holiday is as promised, even if they do not actually provide the service they are selling. For example, if you book a flight transfer, excursion and something goes wrong, it is up … Read more

‘New Deal’ for consumers boosts consumer rights and law.

The EU currently has some of the stongest consumer protection rules in the world. The rights the EU has put in place for consumers give predictability and confidence to both consumers and businesses and include the right to safe products, the right to return a product bought online within 14 days and the right to have a product repaired or replaced within a guarantee period. These are just some of the discernible rights that make a difference to peoples lives. These shared rights have contentiously created a greater consumer trust in … Read more

GDPR made its highly anticipated debut back in May of this year and, until recently, the Information Commissioner’s Office (“ICO”), who are in charge of enforcing the new regulations, had yet to issue any fines.

There had been a lot of speculation as to when the first fine would be issued and to whom, and now Facebook has been issued with the maximum fine of £500,000 under the terms of the Data Protection Act 1998. Under the terms of the legislation, companies must report data breaches to regulators within 72 hours and failures to adequately protect information can result in … Read more

The UK will leave the EU on Friday 29 March 2019 and there will be many, many changes to get used to, but how will travel and holidaying abroad work ?

A transition period has been agreed, in principle, between the EU and UK, until 31 December 2020.

There is a lot of uncertainty amongst members of the public and some who think things will carry on as normal, but it is clear more clarity is needed on the impact of Brexit.

Alan Wardle from ABTA says: “Travel is one of those industries that has quite a big impact if … Read more