The Ombudsman – Who Do They Work For? The Customer or the Bank?

Friday 20th April 2018

The Ombudsman – Who Do They Work For? The Customer or the Bank?

The Financial Ombudsman Service (“FOS”) is directed to investigate when customers have unresolved complaints against financial institutions. Channel 4’s Dispatches went undercover to investigate allegations that complaints had been handled by officials with inadequate training and that banks had been […]