Complaints may be made in writing, by email, by telephone or in any other form in respect of a claims management service that Praetorian Legal Ltd have provided and that is regulated under the Compensations Act 2006.

Address: Complaints, Praetorian Legal Ltd, Fort Dunlop, Fort Parkway Birmingham, B24 9FE.

Email: enquiries@praetorianlegal.com

Phone: 0121 272 3100

We strive to ensure that there should be no time that you should have any cause for complaint in relation to the service we provide to you. In the unlikely event that you wish to raise a complaint or have any other concerns with regard to any service we have provided you may submit a formal complaint. This procedure sets out the process which should be followed.

  1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006. You should address your complaint to The Complaints Department.
  2. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business together with a copy of this complaints handling procedure. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  3. Within eight weeks of receiving a complaint we will send you either:
    1. a final response which adequately addresses the complaint (including contact details for the Legal Ombudsman should you wish to make a complaint to them); or,
    2. a response which:
      1. explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
      2. Informs you that you may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the response, the timeframe for doing so and full contact details.
  4. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
  5. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –

Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG
enquiries@legalombudsman.org.uk
Tel: 0300 555 0333

Any complaint must be referred to the Legal Ombudsman within six months of the date of our written final response.

Start your claim today!

Alternatively, give us a call on 0121 272 3100.

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A MESSAGE FROM OUR CHIEF EXECTIVE TO ALL OUR NEW CLIENTS

I am Gary Smith the Legal Director and Chief Executive of Praetorian Legal.  I understand the challenges timeshare owners face when considering terminating your timeshare agreement.  I also understand that you may have entered into termination agreements previously and lost money. In an industry full of false promises and unscrupulous operators you are right to be cautious. 

My pledge to you, as a timeshare owner desperately seeking a reliable termination solution, is this:

If you are serious about wanting to end your timeshare nightmare, my company can provide you with the termination solution you want; guaranteed. 

I want you to know you have made the right choice and that you will never need to seek assistance again having instructed Praetorian Legal.  I invite you to come and see our operation in action; you are invited to come and see me; the Chief Executive of the company.  I am legally trained and qualified with 17+ years litigation experience. I am not a sales person nor are any of my staff.  You will not be subject to any selling presentation, you will not be asked to part with any money whatsoever nor will you be asked to sign any documentation on the day of your visit.  Any documentation will be sent to you after your visit but ONLY if you express an interest in using our services; if you don’t there is no obligation whatsoever to use us. 

We are authorised and regulated under the Claims Management Regulator the Ministry of Justice so you will never receive a cold call or unsolicited approach from Praetorian Legal, cold calling is strictly prohibited under our authorisation.  We only work with our own opted in data sources from incoming enquiries from our internet and Social Media campaigns. 

If you choose to visit us, you will be attending a working office where you can see the operation for yourself.  You will be invited to talk to our staff if you so wish and you will be able peruse our many hundreds of testimonials that stretch back over our four years of trading up until the week you are attending.  Almost everyone who provides testimonials to us agree to talk to our new clients, you will be able choose as many testimonials as you wish at random and we will arrange contact with your chosen people who have already used our services.

As one of our past clients described us Praetorian are a shining light in an otherwise very dark and dismal industry’.  

We hope that you will take us up on our offer and we look forward to serving you in the very near future. 

Gary Smith

Praetorian Legal CEO

 

A MESSAGE FROM OUR CHIEF EXECTIVE TO ALL OUR NEW CLIENTS

I am Gary Smith the Legal Director and Chief Executive of Praetorian Legal.  I understand the challenges timeshare owners face when considering terminating your timeshare agreement.  I also understand that you may have entered into termination agreements previously and lost money. In an industry full of false promises and unscrupulous operators you are right to be cautious. 

My pledge to you as a timeshare owner desperately seeking a reliable termination solution is this. If you are serious about wanting to end your timeshare nightmare my company can provide you with the termination solution you want, guaranteed. 

I want you to know you have made the right choice and that you will never need to seek assistance again having instructed Praetorian Legal.  I invite you to come and see our operation in action, you are invited to come and see me the Chief Executive of the company.  I am legally trained and qualified with 17+ years litigation experience. I am not a sales person nor are any of my staff.  You will not be subject to any selling presentation, you will not be asked to part with any money whatsoever nor will you be asked to sign any documentation on the day of your visit.  Any documentation will be sent to you after your visit but ONLY if you express an interest in using our services, if you don’t there is no obligation whatsoever to use us. 

We are authorised and regulated under the Claims Management Regulator the Ministry of Justice so you will never receive a cold call or unsolicited approach from Praetorian Legal, cold calling is strictly prohibited under our authorisation.  We only work with our own opted in data sources from incoming enquiries from our internet and Social Media campaigns. 

If you choose to visit us, you will be attending a working office where you can see the operation for yourself.  You will be invited to talk to our staff if you so wish and you will be able peruse our many hundreds of testimonials that stretch back over our four years of trading up until the week you are attending.  Almost everyone who provides testimonials to us agree to talk to our new clients, you will be able choose as many testimonials as you wish at random and we will arrange contact with your chosen people who have already used our services.

As one of our past clients described us Praetorian are a shining light in an otherwise very dark and dismal industry’.  

We hope that you will take us up on our offer and we look forward to serving you in the very near future. 

Gary Smith

Praetorian Legal CEO